When submitting requests related to any paid products,
PLEASE Provide Paypal Email & Paypal Transaction ID.

The more information you provide to us, the better (and faster) we can solve your issue...
Think of this like going to doctor, the more you describe your issue, the better care you get:)

Submitting requests with only information like "software does not work" will not get your
issue solved in a timely manner. Please help us help you by providing useful information...

PLEASE to not use foul language. We have students young
as 13 years old routing trouble tickets to destination.